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The FAQ section can be accessed through the help or contact us tabs on the site and in here players can find answers to questions such as:. This way, most players can get what they need without any need of going to other customer support channels which is a win for both the players and the casino.
Another common issue that players often have with online casinos is verifying their identity. Oftentimes, these verifications are done through email or live chat communication, and sometimes they can be very tedious and slow for the players, causing frustration.
Borgata online customer service maker things simpler by giving players a chance to send in their documents via the automatized document verification system.
The form is available in the contact us section of the site and players can simply log in to their account , go to this form and upload their documents.
The documents are still processed by actual support agents who make sure they are satisfactory and notify the player via email once their account is ready for play.
However, this process makes things a lot simpler for the players and avoid unnecessary chats and emails between the two parties.
The FAQ section and the document verification form are only sufficient for players who have certain issues at Borgata.
However, new issues can always arise and some players simply prefer the human touch. For these players, Borgata online support is available around the clock via email and telephone.
The simplest way to contact Borgata online customer service is via email. This email can be sent using the form that players can find in the contact us area of the site.
Once the form is fully completed, it is sent to Borgata support agents via email and they answer it to the email that the player has input into the form.
Players who prefer a faster solution can look into calling the casino via telephone. A landline is available to all New Jersey players and Borgata's online phone number is the only form of instant customer support that the casino offers.
Unfortunately, at this time, Borgata Online does not offer a live chat functionality which is often used by other online casinos, but the two channels they do offer usually take care of business quite well.
Before they start playing casino games at Borgata Online players should make sure they fully understand all the terms and conditions of using the site.
These are all listed out in detail in the help section of the site which includes all the information regarding who can play, how deposits and withdrawals work, and who and how can claim the various bonuses and promotions at Borgata Online, etc.
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To play and luxury items. We may from time to time offer You complimentary or bonus amounts to be credited by Us into Your Account 'Bonus es '.
Such Bonuses may only be used in relation to such Services as may be specified when the Bonus is offered to You. Acceptance of any Bonus shall be in accordance with additional terms and conditions We may make available to You in respect of each such Bonus offering and, if none, then in accordance with the Standard Promotional Terms and Conditions and bonus release restrictions contained in the relevant offer.
Offers may be used only ONCE unless otherwise specified. You are not entitled to withdraw any Bonus amounts and You may not remove any cash obtained via a Bonus from Your Account without first complying with the applicable terms including, without limitation, in respect of any qualifiers or restrictions.
All amounts You withdraw are subject to the transaction limits and any processing fees for deposits and withdrawal methods that We notify You of before cashing out.
For further details of current deposit and cash out options and fees please see Cashier. We may report and withhold any amount from Your winnings in order to comply with any applicable law.
All taxes due in connection with any winnings awarded to You are Your sole liability. Account balances cannot be transferred, substituted or redeemed for any other prize.
Payments will be made as soon as reasonably possible subject to up to five business days internal processing time , although there may be delays due to any Security Review see Section 18 below undertaken by Us and save where We hold any such payments in accordance with these Agreements.
Under penalties of perjury, You declare that, to the best of Your knowledge and belief, the name, address, and Social Security Number that You have furnished correctly identify You as the recipient of any jackpot payments and any payments from identical wagers, and that no other person is entitled to any part of these payments.
If You do not access Your Account by 'logging on' to Your Account using Your Account name and password and either i place a cash wager or bet via the Services, or ii enter a tournament with a cash entry fee via the Services, or iii play a raked hand via the Services, or iv make a deposit as applicable, for any consecutive period of days, then after those days the 'Grace Period' Your Account and any related account with any ESP will be deemed 'Inactive'.
Logging into your account and entering a tournament or playing a raked hand or making a real money wager or making a deposit or withdrawal are considered transactions and will make Your Account Active.
Abusive or offensive language will not be tolerated on Our chat boards, or otherwise by You on the Platforms, Services, or with Group staff.
In accordance with the terms of Our Third Party Content policy, We may reject or delete any text, files, images, photos, video, sounds, or any other materials 'Third Party Content' posted by You on the Platforms which in Our sole opinion breaches the terms of these Agreements.
The Account name and password selected when You register for an Account should not be disclosed to any third party. You are solely responsible for the security of Your Account name and password, and all activities that occur under Your Account name and password.
You agree to keep Your Account name and password secret and confidential and not to allow anyone else to use it.
As an authorized player, You are prohibited from allowing any other person access to or use of Your interactive gaming account.
Every person who identifies themselves by entering a correct username and password is assumed by Us to be the rightful Account holder and all transactions where the username and password have been entered correctly will be regarded as valid.
In no event will We be liable for any loss You suffer as a result of any unauthorized use or misuse of Your login details. We shall not be required to maintain Account names or passwords.
If You have lost Your Account name, username or password, please contact Us for a replacement. If You misplace, forget, or lose Your Account name, username or password as a result of anything other than Our error, We shall not be liable.
We have a zero tolerance policy towards inappropriate play and fraudulent activity. This may have a detrimental impact on Your credit rating and will require Us to share Your personal information including Your identity with appropriate agencies and to report any criminal or suspicious activities to the appropriate authorities.
You are expressly prohibited from posting information or contacting Our customers to offer or promote any offers, products or services. We hereby grant You the limited, non-exclusive, non-transferable, non-sublicensable right to install and use the software We make available from the Platforms used to provide the Services the 'Software' and all content derived from the Software, including, but not limited to, the copyright and all other intellectual property rights therein, in connection with the Services in accordance with this Agreement.
You may install and use the Software on a hard disk or other storage device and make backup copies of the Software, provided that such use and backup copying is only for Your own personal use in using the Services in accordance with these Agreements, and further, that such installation and use is made through a computer or other device of which You are the primary user.
You obtain no rights to the Software except to use it in accordance with these Agreements. You will be solely liable for any damages, costs or expenses arising out of or in connection with the commission of any Prohibited Activities.
You shall notify Us immediately upon becoming aware of the commission by any person of any of the Prohibited Activities and shall provide Us with reasonable assistance with any investigations it may conduct in light of the information provided by You in this respect.
Real-money gaming on the Platforms is restricted by the New Jersey Division of Gaming Enforcement to users who are physically located within the state of New Jersey.
If one of the two is not confirmed, You will not be allowed to use the Services. Both versions are smooth and well designed. You should have no problems playing online casino games on your mobile device no matter the size of your screen.
Borgata also has an online sportsbook. You will be able to download and install it onto your device quickly.
Apart from playing Borgata Online Casino games using the mobile app, you can do the same in the mobile web browser. The entire Borgata Online Casino website and the mobile application is separated into several sections.
One of those is the poker section. This is the place to go if you want to play online poker against other players.
There are different tables in the online poker section, with different stakes and different poker variants.
There are several games you can choose in this part of the website. Players can also find a number of table games and Live dealers but also go for Virtual Sports, Slingo, Scratches and more.
The banking options at Borgata are many and this is largely appealing to players pondering a move here. Before you do so, you should check out the withdrawal options listed above as they can be more limiting.
The wagering requirement here is 15x the bonus balance and the players get 14 days to release the funds before it expires. Borgata customer service is available through a Contact form at the bottom of the website, which takes you to a page featuring FAQs as well as a form to send your query via an e-mail, Live chat, or phone numbers.
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Michael Tradford. This author was thoroughly tested and approved by the experts at AmericaGambles. Author Bio:. Michael was Marketing Director in Atlantic City and worked in the casino industry for several years before shifting over to numerous newspapers in New York and Chicago working his way up to Editor-in-Chief.
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